Privacy Policy

Last Updated: August 17, 2025

1. Introduction

Welcome to NinePoints One Member Company Limited (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website https://ninepoints.vn and mobile application (collectively, our “Services”).

Please read this privacy policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Register for an account
  • Make a purchase or transaction
  • Subscribe to our newsletter
  • Contact us for support
  • Participate in surveys or promotions
  • Fill out forms on our Services

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information
  • Username and password
  • Date of birth
  • Profile information

Information Automatically Collected

When you use our Services, we automatically collect certain information, including:

Device Information:

  • IP address
  • Device type and model
  • Operating system and version
  • Browser type and version
  • Mobile network information
  • Unique device identifiers

Usage Information:

  • Pages or features accessed
  • Time and date of visits
  • Time spent on pages
  • Links clicked
  • Search queries
  • App usage patterns

Location Information:

  • Approximate location based on IP address
  • Precise location (only with your permission)

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

3. How We Use Your Information

We use the collected information for purposes including:

  • Providing and maintaining our Services
  • Processing transactions and sending related information
  • Sending administrative information and updates
  • Responding to inquiries and providing customer support
  • Sending marketing and promotional communications (with consent)
  • Personalizing user experience and content
  • Analyzing usage patterns and improving our Services
  • Detecting and preventing fraud or illegal activities
  • Complying with legal obligations
  • Protecting our rights and the safety of users

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

With third-party vendors who perform services on our behalf, such as:

  • Payment processing
  • Data analysis
  • Email delivery
  • Hosting services
  • Customer service

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

When required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Protect the safety of any person

With your explicit consent for any other purpose disclosed to you.

Aggregated Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

Request access to or a copy of your personal information.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information, subject to certain exceptions.

Opt-Out

Opt out of marketing communications by:

  • Clicking “unsubscribe” in emails
  • Adjusting notification settings in the app
  • Contacting us directly

Do Not Sell

Opt out of the sale of your personal information (where applicable).

Restriction

Request that we restrict processing of your information.

To exercise these rights, contact us at privacy@ninepoints.vn.

8. Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

If you access our Services from outside Vietnam, your information may be transferred to, stored, and processed in countries where we or our service providers operate. These countries may have different data protection laws than your country.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights

12. European Privacy Rights

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision-making

Our legal basis for processing may include:

  • Consent
  • Contract performance
  • Legal obligations
  • Legitimate interests

13. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

  • Posting the new policy on this page
  • Updating the “Last Updated” date
  • Sending an email notification (for material changes)
  • Providing an in-app notification

14. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

NinePoints One Member Company Limited

Email: privacy@ninepoints.vn
Address: 30, B30, 91B Residential, Tan An, Cantho city, Vietnam
Phone: 0903 112 332